FAQs
Your order will be shipped from our warehouse within 24 hours of when we receive your order. We use EVRi to ship UK wide. We will provide a tracking number when the order is processed. Our warehouse is located in Birmingham.
Once your order has been placed, you will be emailed your recipet and invoice. You will also be able to log into your account through our website to view your order and additional information.
Your credit card will be charged when you complete the purchase. If you choose a subscription, the same credit card will be used to process your future payments.
Head to your account page. Check your delivery date before selecting your desired colour to ensure that you’ll receive the correct colour before your next delivery. If you choose a new colour for a product you’ve already received, there will be an additional charge of £9 for packaging and postage.
Our products do not contain any parabens or harmful chemicals. We are certified by the CPNP and all of our ingredients are approved by CosIng.
If you need to update your subscription payment method, you can log into your account and update the payment details as needed.
You can find our contact information at the bottom of our website under the, “CONTACT” section.
You can unsubscribe up to 24 hours before each shipment is made. There is no mandatory time commitment for your subscription. You can terminate or restart your subscription as it suits you. If your deliveries are too frequent, we recommend postponing your subscription or making changes via My Page instead of canceling your subscription.
No problem, head to your account page on our website and you can modify your delivery options including postponing, rescheduling or skipping a future shipment. Please do this at least 24 hours in advance from your shipment date. In the case of an extended skip shipment request, please contact us for further assistance.
To better suit your needs, you may adjust delivery interval times.
